FAQ's
- To what address shall I send my items for returns or an exchange?
All the returns shall be sent to the following address
Jump Up Shoes Ltd
216 Channel Sea House
Canning Road, London.
E15 3ND
Refunds are issued at the Support Office in the manner in which you paid for them, within 48 hours of the purchase being received at the Office. For all returns, please ensure that the item(s) are unworn and in the original condition in which you received them. You must also include your contact details and receipt to verify your purchase.
- What payment methods do you accept?
We accept the following payment methods for online purchases- Paypal
- Visa and MasterCard
- American Express
- Diners
- Do you accept postal orders or cheques?
Yes, we do accept postal orders and cheques. The purchase shall be dispatched once the payment is cleared. - Can I process an order over the phone?
We do accept phone orders. If you wish to purchase a product from us over the phone; please Call 0208 221 0679. Alternatively, you can email; info@jumpupshoes.com.
- Is Jump Up Shoes a secure shopping site?
Yes, JUMPUP is a secure shopping site. The website uses an electronic security system which is designed to protect your contact and payment details that you enter on the site. The web pages are encrypted with 128 bit encryption. When ordering online, please feel comfortable that both your contact and payment details will be secure over the internet.
- Do you accept international shipments?
Yes, we do accept international shipments to all destinations around the world. International shipments will take between 7 and 14 business days to arrive, depending on your location.
- How long until my parcel arrives?
- For all parcels delivered within United Kingdom; expect your parcel to arrive between 3- 5 business days.
- For all your orders within European Union; expect your parcel to arrive between 5-7 working days.
- All International orders will take 7-14 business days.
- Can I change my Online Order after it has been placed?
Once you have finalised your order it begins to process and you cannot make any changes online. However, you can email us on info@jumpupshoes.com or call at 0208 221 0679 and we will try our absolute best to get the things right for you.
- How can I check the status of my order?
- Once you have placed your order, we will send you a confirmation email with your order number and a unique Royal Mail tracking ID.
- You can track your order using the Royal Mail tracking service at www.royalmail.com.
- If you have any queries about your parcel’s status, you can contact us via email info@jumpupshoes.com.
- Who do I contact if I am having problems with the site?
Please email us your query at info@jumpupshoes.com or call us on 0208 221 0679.
